Showing posts with label Teamwork. Show all posts
Showing posts with label Teamwork. Show all posts

Saturday, February 21, 2009

Now is the Time to Communicate


I wanted to share some thoughts on communication from my book and my presentations. Now, more than ever we need to make sure we effectively communicate with each other. We have to help each other be successful. To do this, we must focus, listen, and communicate.

Focus is the start of good communication.

  1. We must increase our focus when dealing with employees, managers and customers.
  2. Listening is the most important tool in communication. Listening will allow us to be better leaders, teammates, and communicators. Listening also increases creativity.
  3. Good listening is a choice.


In the Moment

  1. We must be open and flexible to change.
  2. We have no control over many things.
  3. We always control our attitude and how we react to change.
  4. By being in the moment when we communicate, we are more prepared for whatever happens next. Being prepared allows us to be successful and more productive.


Three C's: The goal is to communicate to your audience effectively so they are comfortable, confident and in control.

  1. Be a leader and help the other person be comfortable, confident and in control.
  2. Provide the right details at the right time.
  3. Be patient.
  4. Be flexible.
  5. Be open to ideas.
  6. Define constant communication.
  7. Speak up when something is bothering you.


Be more detailed. Everyone needs a different amount of details to effectively communicate. Give the right amount of details at the right time.

  1. Understand we are all different in how we communicate.
  2. Some people are chit-chat people and some are down to business. Communicate differently to each employee. Treat them as individuals and not as a group.
  3. Each employee will respond to different ways of communication.
  4. Be patient and positive.


Create a 50/50 partnership. Involve the employees in the communication process. If the employee has ownership and is involved, they care. When the employee cares, they have passion.


  1. Ask the question: How do I make the other people around me successful? This is the hardest part of effective communication. Most people come in to work and say, "What can everyone do for me today?"
  2. The dynamic shift is asking the question, "What can I do for the people around me to make them successful?" Ask the question. Answer the question. Act on the answer.


Stay in the Game

  1. Anyone can quit. The only way to be successful is to stay in the game. If you stay in the game, you might have to learn something new; get out of your comfort zone; communicate differently; or try a new approach. If you quit, you are guaranteed failure. If you stay in the game, you will fins success.
  2. Create opportunity for people to communicate. Match the opportunity with positive support. When was the last time you asked your employees what they needed to be happy?





Wednesday, May 21, 2008

The HOBY Experience


This is my fifth (I think, it could be 6th) year to speak at the HOBY Texas North Leadership Seminar. This event easily is one of my favorite of the year.

HOBY is an all volunteer organization focused on building leadership skills for high school sophomores. The HOBY ambassadors (one per school) attend the Leadership Seminar each Spring and get the chance to learn, create, and build communication, teamwork and leadership skills. Speakers come from business, media, politics, law to talk to the students.

The HOBY story is a great one. It all started with a television actor who spent some time with Dr. Albert Schweitzer.

If you ever doubt the future of our country or doubt the spirit, energy, creativity and leadership of today's kids, I encourage you to volunteer with your local HOBY chapter. Meet some of the HOBY ambassadors. I guarantee you will be inspired and impressed. These kids are amazing, and the HOBY experience is truly rewarding.
If you are interested in HOBY, please visit http://www.hoby.org/. There are chapters across the country (and many chapters in other countries). If you live in North Texas, visit http://www.hobytexasnorth.org/.

To all my HOBY friends, thank you again for another great experience. Outstanding!

Tuesday, May 6, 2008

My first Podcast: Where's my iPod (Redux)

Okay, I was having some issues with the Amazon feed for this post. So, I am reposting. Hopefully, the links will work this time.





Thanks to http://www.toolsforsuccess.com/ I have jumped into the world of podcasts. My first podcast is now available here.

Just in case the link doesn't work for Amazon, please cut and paste: http://media.toolsforsuccess.com/joel-zeff-make-the-right-choice-creating-a-positive-innovative-and-productive-work-life/

The interview is fun, informative, interesting, fast-paced and probably the feel good podcast of the summer. People will be talking about three things this summer: Iron Man, the Democratic primary race that will never end, and my first podcast.

In full disclosure, I do not own an iPod. Yes, I realize my hipness quotient is low. Yes, I realize I may be the last person in America without an iPod. Yes, now that I have a podcast, I may look into purchasing an iPod.

Enjoy. Listen. Comment. Share. Until next time, don't forget to give a few Ta-Da's this week.

Monday, May 5, 2008

My first Podcast: Where's my iPod?


Thanks to Toolsforsuccess.com I have jumped into the world of podcasts. My first podcast is now available here.

The interview is fun, informative, interesting, fast-paced and probably the feel good podcast of the summer. People will be talking about three things this summer: Iron Man, the Democratic primary race that will never end, and my first podcast.

In full disclosure, I do not own an iPod. Yes, I realize my hipness quotient is low. Yes, I realize I may be the last person in America without an iPod. Yes, now that I have a podcast, I may look into purchasing an iPod.

Enjoy. Listen. Comment. Share. Until next time, don't forget to give a few Ta-Da's this week.


Saturday, April 26, 2008

Yes, You Can Have Fun During a Recession

Jan Norman at the Orange County Register today posted a portion of my article on having more fun and reducing stress at work. Here is the post on her blog. Even if you don't live in the Orange County area, Jan's blog includes some great articles to help managers and business owners find success.
For Jan's readers (and really everyone else) here is the entire article.

Twelve Ideas to Reduce Stress and Have more Fun at Work

It’s hard to have fun at work during stressful times. Your stress builds after each media report about the recession. You start hearing whispers of a merger, layoff or the all encompassing “restructuring.” Your manager does not listen. Your customers don’t listen. The guy that sells sandwiches in the lobby does not listen. Maybe it is just easier to be cranky.

Maybe your sales numbers are down this quarter. Clients are taking longer to make decisions. You start to worry about expenses. What happens next? You walk into your next important meeting a bundle of nerves, tension and worry. Do you really think you are at your best?
It is time to stop worrying and relax. Give yourself a break. Stop letting the media feed your fears with the dreaded “r” word. Even during an “r” people work. Companies manufacture, transport, distribute, sell, market, advertise, produce, grow, research, develop, entertain, build and purchase. We have to figure out a way to do it without being cranky and stressed. Yes, we need to have more fun.

I sense that many of you have thrown this magazine down on the table, rearing back from these words with a shriek. How dare we have fun during a merger/recession/layoff/restructure/something else that takes up time before retirement? Fun is scary. Fun does not work. We are not fun people.

Yes, you can have fun. And in the process, reduce your stress and help create a more productive, innovative and fun work environment. First, we have to create a foundation so that fun can exist. Here are twelve simple ideas to reduce your stress at work and have more fun.

1. Be patient and positive in your tone of voice. Sounds simple, but a reassuring and patient tone in your voice will do wonders for teamwork and for helping reduce stress. You will rarely see a stressed, impatient person having fun. Watch people stand in line at the airport. The guy in the suit with three carry on bags and a phone hooked into the Matrix is not having fun. The guy in the Hawaiian shirt and hat made from palm reeds is relaxed and having fun. Same standing in line. Different attitude.

2. Take a break. Again, a simple idea but something that has very real results. Ever try and assemble something from the store? Ever get frustrated? Ever throw the directions across the room in frustration? Stop, take a break, and then reassess. Just a few moments away will give you the energy to move forward.

3. Think about what makes a great day at work. The next time you have fun at work, take a moment to reflect. Write down what happened that made the day so great. What did you do? What did you say? You now have your “great day” list. You know what you need. Work toward it. Fun is different for everyone. Remember the kid in your high school algebra class who got really excited when he solved a complex math problem? That is fun for him. For me, math is the equivalent of jury duty, going to the dentist, and cleaning the garage all in the same day.

4. Sometimes you have to ask. If something is bothering you and causing stress, then speak up and say something. Most people will just stew or whine in the break room rather than speak up. They don’t want to hurt anyone’s feelings. Guess what? Someone’s feelings are being hurt – your feelings. If you ask nicely, most people would be happy to oblige and help. They probably don’t even know their words or actions are bothering you.

5. Be in the moment with your co-workers. Working in the moment means being focused and connected. Listen to each other. Make eye contact. Engage in the communication process. Try something new: put your e-mail enabled phone down and communicate with the living, breathing person sitting in your office.

6. Tell your co-workers you appreciate them. We all want positive support at work. When we don’t receive appreciation and thanks, we are not very happy. You know how you feel when someone says, “You made a difference,” or “Great job,” or “I really appreciate your help.” You get an incredible feeling right in the middle of your chest. Giving that feeling is a gift. And it does not take a budget, plan, or approval. It just takes a few seconds from your day.

7. Create opportunity. We all want the same things from our jobs: opportunity and positive support. We may want the opportunity to be creative; to be a leader; to help people; or to make more money. When we don’t receive opportunity and positive support, we are not very happy. Figure out what kind of opportunity you want from your job. Make sure your employer understands what you need to be happy. Again, stand up and say something.

8. Be a better listener. Everyone thinks they are good listeners. In reality, we get into bad habits that prevent us from being good, active listeners. We multi-task. We wait to talk. We play solitaire on our computer during a conference call. Pay attention to your listening skills. When we listen, we are more effective as a team; we are better communicators; we are more productive; and we have more fun.

9. Be flexible to change. When change happens, ask yourself two important questions: Does this change affect my ability to be happy and successful in my job? Does this change affect the ability of those around me – my family, colleagues, clients, and vendors – to be happy and successful in their jobs? If both answers are no, then you know the change is not worth creating stress.

10. If you really want to reduce your stress, make a list of everything that caused you stress and frustration in the last week. Take a really hard look at what you wrote. You will giggle. Why? Because most of the things on that list don’t matter. Sure, there are some very important items on the list. Most of the items, though, we will forget about in a short time. Why do we forget? Because they really were not that important. When you are in the middle of a stressful and frustrating situation, take a moment and ask, “Am I going to giggle about this in a week?”

11. Help your teammates (stressed or otherwise) take ownership of their happiness and passion. Too many times, employees let other people’s actions or words determine their happiness. Happiness is a choice. Unfortunately, when we give control to other employees, managers, customers, partners, or vendors, we are never very happy. We have to take back that ownership. We have no control over many things at work. We always can have control of our reaction and our attitude.

12. Don’t be afraid to make a mistake. During my presentations, I use improvisation as a tool to communicate my messages. The audience participants engage in the process with passion and energy. They have fun. They are relaxed. Because they are enjoying the process, they are more creative and productive. Why? They are not afraid of making a mistake. They understand they are working in a positive and supportive environment. We are all going to make mistakes. We want to minimize our mistakes and learn from them. If we take some of the pressure off, and support each other, we will figure out that we will make fewer mistakes. We will also have more fun.

I hope these twelve ideas will help you reduce your stress. Fun helps create the energy and passion that fuels our productivity, creativity and effectiveness. Without fun, we don’t have any fuel. Just like everything, fun is a choice. We each have to take responsibility and ownership of our fun and our goal to reduce stress. Remember, it is always your choice.


Joel Zeff (http://www.joelzeff.com/) is a national workplace expert, speaker, author and humorist. He shares his experience and insight on creativity, communication, work/life balance, leadership, teamwork, passion, and fun through his speaking presentations and book, “Make the Right Choice: Creating a Positive, Innovative and Productive Work Life”. He has appeared on CNBC’s The Big Idea with Donny Deutsch, the Fox Network’s Fox and Friends Weekend and been featured in the Dallas Morning News, Houston Chronicle, The Kansas City Star, and many other media outlets. For more information on his book, please visit http://www.maketherightchoicethebook.com/.

Saturday, February 23, 2008

Dealing with Stress

I was recently asked by a writer to jot down some thoughts on creating a better team and dealing with stressed co-workers. I was also recently interviewed about dealing with a "bully" at work. So, I guess I am the go-to guy about negative people at work.

When the bully article is posted, I will send a link. Until then, here are some thoughts on teamwork and dealing with stressed co-workers.


1. To me, successful teamwork is asking yourself one question: “How can I make the other people around me more successful?” If you answer that question and act on it, you can help create a better team (and help your stressed co-worker in the process). Most people come to work and say, “How can everyone else make ME more successful?” If you don’t care who gets the credit, if you learn to support and take care of the person next to you, the entire work environment will quickly change.

2. Help your teammates (stressed or otherwise) take ownership of their happiness and passion. Too many times, employees let other people’s actions or words determine their happiness. Happiness is a choice. Unfortunately, when we give control to other employees, managers, customers, partners, or vendors, we are never very happy. We have to take back that ownership. Would you, as a normal, sane person, really make the choice to wake up in the morning, comb your hair, brush your teeth and say, “Man, I am bitter, frustrated and angry. I can’t wait to get to work.” No, you wouldn’t. Yet, people do that every day. We have no control over many things at work. We always can have control of our reaction and our attitude.

3. Be patient and positive in your tone of voice. Sounds simple, but a reassuring and patient tone in your voice will do wonders for teamwork and for helping your stressed co-worker.

4. Take a break. Again, a simple idea but something that has very real results. Ever try and assemble something from the store? Ever get frustrated? Ever throw the directions across the room in frustration? Stop, take a break, and then reassess. Just a few moments away will give you the energy to move forward.

5. Be in the moment with your co-workers. Working in the moment means being focused and connected. Listen to each other. Make eye contact. Engage in the communication process. If you want to create more stress, then check your e-mail on your phone during a meeting. During one recent meeting with a new client to discuss their conference, one VP wouldn’t make eye contact. The other two participants kept sending texts on their mobile device. Nobody was in the moment with me or with each other.

6. Tell your co-workers you appreciate them. We all want positive support at work. When we don’t receive appreciation and thanks, we are not very happy. You know how you feel when someone says, “You made a difference,” or “Great job,” or “I really appreciate your help.” You get an incredible feeling right in the middle of your chest. Giving that feeling is a gift. And it doesn’t take a budget, plan, or approval. It just takes a few seconds from your day.

Joel Zeff (http://www.joelzeff.com/) is a national workplace expert, speaker and humorist. His spontaneous humor and vital messages have thrilled audiences for years. Corporations and organizations nationwide seek him out to motivate and energize their employees on such topics as work/life balance, passion at work, creativity, communication, teamwork, and leadership. His first book, “Make the Right Choice: Creating a Positive, Innovative and Productive Work Life” was just published by John Wiley & Sons. For more information on his book, please visit http://www.maketherightchoicethebook.com/.

Joel Zeff and Joel Zeff Creative retain the ownership and rights to this article. If you would like to reprint or publish this article in your blog or other media, please send an e-mail to the author for permission.