Focus is the start of good communication.
- We must increase our focus when dealing with employees, managers and customers.
- Listening is the most important tool in communication. Listening will allow us to be better leaders, teammates, and communicators. Listening also increases creativity.
- Good listening is a choice.
In the Moment
- We must be open and flexible to change.
- We have no control over many things.
- We always control our attitude and how we react to change.
- By being in the moment when we communicate, we are more prepared for whatever happens next. Being prepared allows us to be successful and more productive.
Three C's: The goal is to communicate to your audience effectively so they are comfortable, confident and in control.
- Be a leader and help the other person be comfortable, confident and in control.
- Provide the right details at the right time.
- Be patient.
- Be flexible.
- Be open to ideas.
- Define constant communication.
- Speak up when something is bothering you.
Be more detailed. Everyone needs a different amount of details to effectively communicate. Give the right amount of details at the right time.
- Understand we are all different in how we communicate.
- Some people are chit-chat people and some are down to business. Communicate differently to each employee. Treat them as individuals and not as a group.
- Each employee will respond to different ways of communication.
- Be patient and positive.
Create a 50/50 partnership. Involve the employees in the communication process. If the employee has ownership and is involved, they care. When the employee cares, they have passion.
- Ask the question: How do I make the other people around me successful? This is the hardest part of effective communication. Most people come in to work and say, "What can everyone do for me today?"
- The dynamic shift is asking the question, "What can I do for the people around me to make them successful?" Ask the question. Answer the question. Act on the answer.
Stay in the Game
- Anyone can quit. The only way to be successful is to stay in the game. If you stay in the game, you might have to learn something new; get out of your comfort zone; communicate differently; or try a new approach. If you quit, you are guaranteed failure. If you stay in the game, you will fins success.
- Create opportunity for people to communicate. Match the opportunity with positive support. When was the last time you asked your employees what they needed to be happy?